Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
The Millennium Centre
Tel: 01744 627400
116-118 The Concourse
Tel: 0300 247 0011
St Chads Clinic
St Chads Drive
Tel: 0151 244 3180
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Visit an Optician
Visit a Dentist
Contact a Doctor
COVID-19 Support Room
COVID-19 Support Room
If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.
Well-being while staying at home
Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).
Visit NHS Every Mind Matters for advice, practice advice and support groups. If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.
To stay fit and healthy whilst at home, try the NHS Home workout videos.
Sick notes while self-isolating
If you have been told to self-isolate, either by official advice, NHS111 or a health professional, you will be able to get an isolation note: www.111.nhs.uk/isolation-note
Advice for patients with pre-existing conditions
Advice for Vulnerable Patients
Let’s see what we can do…
Autism and Asperger Society
The Autism & Asperger Society provides a social group/drop-in centre for adults on the autistic spectrum, and with Asperger’s Syndrome, who live in St Helens, Halton, Knowsley, Warrington and Wigan.
Telephone: 01744 362260
St Helens Carers Centre
St Helens Carers Centre has a weekly group for parent carers of children with autism/social communication difficulties, every Thursday, 10am-noon at the Carer Club House, 34 Hall Street, St Helens.
Telephone: 01744 675615
Guide to if Death occurs at Home or in Hospital
If Death occurs at Home
1. Telephone the doctor who will visit to confirm that death has taken place.
2. Contact a funeral director.
3. Arrange to collect the doctor’s Medical Certificate of Death (usually from the surgery).
4. Take this to the Registrar’s Office, (together with the deceased’s Medical Card and Birth Certificate, if available) for the area in which the death took place. Alternatively you can register by declaration at any convenient Registrar’s Office but certificates will not be available as these will have to be posted to you a few days later.
5. The Registrar will normally issue a Green coloured certificate for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a white notification certificate for the DSS. They will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).
If the Death occurs in Hospital
1. Contact a funeral director to inform him his services are required.
2. Collect the certificate from the hospital then follow 4 – 5 as above
St Helens Carers Centre
St Helens Carers Centre aims to be a one-stop shop for Carers, in which they can obtain emotional support, information and advice and access services to support them or give them a break from their caring role.
Telephone: 01744 675 615
Facebook: St Helens Carers Centre
Twitter: St Helens Carers
Child Health information
Please see these child health advice leaflets.
In an emergency please call 999.
The Families First Programme is funded by government and local organisations, to work with St Helens families to overcome difficulties and make positive changes. They will work with you to solve problems and make sure you get the right help, from the right people, at the right time.
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Interested in enrolling in a new course, want to start a new activity, need a local venue for a meeting or event, thinking of volunteering? Then contact your local Community Centre to find out more…
Vee’s Place is a warm and welcoming community support centre, based in Prescot. They provide support for people experiencing disability, poverty, social or economic circumstances and the elderly; ultimately improving their conditions of life.
Telephone: 0151 289 3602
Multiple Sclerosis (MS) Society
The Society provides reliable up to date information and will inform people affected by MS, their families and carers about what practical, emotional and financial support is available.
Telephone: 07521 166590
Over the Rainbow
A social support group for young LGBT people meets in a safe space on the first Wednesday of the month.
Telephone: 01744 457242 (ask for Emma)
Pride in You
Pride in You is a social support group for LGBTQ+ who are 18 and above.
Telephone: 01744 457243 (ask for Emma)
Stroke Association (Aphasia Support)
The Stroke Association provides high quality, up-to-date stroke information and will inform stroke patients, their families and carers about what practical, emotional and financial support is available.
Telephone: 01744 646160
The Youth Service Offer
St Helens Youth Service provides a three day per week youth offer. It is packed full of different things to do, from arts and sports to health and volunteering, and much more.
What's on in Downall Green and Garswood
Community Hall and Playing Fields, Billinge Road
Sunday: Garswood and Seneley Juniors (matches)
Monday: Garswood School of Dance from 16:00
Tuesday: Brownies and Guides from 18:00
Wednesday: Drama from 16:00
Thursday: Rainbows and Brownies from 17:00
Sessions for 10 to 18-year-olds:
Table tennis, first and third Thursday
Body weight fitness, second Thursday
Boxing fitness, third Thursday
Nerf battles, fourth Thursday
Friday: Baby sensory sessions from 10:00
Saturday: Garswood School of Dance from 09:00
Garswood and Seneley Juniors (matches)
Garswood Stags AFC (matches)
Garswood Primary School, Hamilton Road
Thursday: 09:00-10:30, Tots Club; £1.50 (includes tea/coffee for parents/carers)
NWBH Mental Health Services
A complete list of the services North West Boroughs Healthcare NHS offer in regards to mental health.
St Helens Mind
St Helens Mind aims to promote and preserve good mental health and to assist those experiencing mental distress to regain their full potential.
Telephone: 01744 647089
Think Wellbeing - St Helens
Think Wellbeing St Helens have a dedicated team of psychological wellbeing practitioners, cognitive behavioural therapists and counsellors who offer support to anyone over 16 who is registered with a St Helens GP.
Telephone: 0174 464 7100
Kooth is a free, safe and anonymous online counselling and support service now live in St Helens which is online daily until 22:00.
The service can be accessed by all those aged 11 to 25 living in St Helens to provide near instant mental wellbeing support.
CALM - Campaign Against Living Miserably
The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under 45 in the UK and the cause of 18 deaths every day.
Helpline (17:00-00:00): 0800 58 58 58
Hopeline UK advisers want to work with you, if you are under the age of 35, or are concerned about a young person, to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life.
Telephone: 0800 068 4141
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Telephone: 116 123
More services for young people
Diabetes Centre - St Helens Hospital
Over the last decade, the team have strived (and succeeded) to establish a high quality service with engagement and involvement of its users. The Diabetes Centre has an active research programme and has received recognition for its high quality diabetes service.
Telephone: (non-urgent only) 01744 646 266
Diabetes Drop-In Clinic
Drop-in clinic is only available for patients who are currently attending and known to the St Helens Hospital Diabetes Centre.
Telephone: 01744 646244
Address: Diabetes Centre, St Helens Hospital, Marshalls Cross Road, St Helens, WA9 3DA
Diabetes UK - North West
Our aim is to influence healthcare provision and improve services for people with diabetes at a local level, together with raising awareness.
Telephone: 01925 653281
Fax: 01925 653288
My Diabetes: Cheshire and Merseyside
The My Diabetes: Cheshire and Merseyside website provides information about diabetes, from videos, leaflets and e-learning courses, to help you understand more about your diabetes and increase your confidence in how to manage it.
Change Grow Live
St Helens Integrated Recovery Service is a free and confidential drug and alcohol service for adults in St Helens.
Addaction support adults, children, young adults and older people to make positive behavioural changes. Whether that’s with alcohol, drugs, or mental health and wellbeing, we’re here to help people improve their lives in ways they never thought possible.
Telephone: 01744 766210
Wigan & Leigh Recovery Partnership - Wigan
Wigan and Leigh Recovery Partnership is an adult service that provides Information, advice, support and treatment for those with a drug or alcohol problem over three bases in the Wigan and Leigh area.
Telephone: 01942 487 578
Footsteps is a charity working in Warrington and St Helens in the North West of England. They offer listening, information and support to anyone affected by someone else’s drug or alcohol use.
Young People’s Drug and Alcohol Team
The St Helens Young People’s Drug and Alcohol Team is a young person friendly service which offers a dedicated service for young people under nineteen in the St Helens borough who wish to receive information and support regarding their drug and alcohol use.
Telephone: 01744 675605
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 9177 650
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
Older People Care Needs
Care in your own home is provided to people who need support with daily living tasks such as washing or dressing, or tasks such as support with medication or finances.
Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.
Telephone: 0800 888 6678
The aim of Cheshire & Merseyside’s Happy Hearts website is to help you reduce your risk of stroke and heart attack by giving you lots of information and tips on keeping your heart happy.
Telephone: 0151 666 5123
The Bridges Learning Centre
The Service supports homeless people by improving their access to primary health care, housing and welfare support. Assistance is given in improving the physical, emotional and social functioning of homeless individuals including substance misuse and mental health treatment.
Telephone: 0151 4207619
Address: The Bridges Learning Centre, Crow Wood Lane, Widnes, WA8 3LZ
Early Pregnancy Clinic/Midwifery
Whiston Hospital, Prescot
Patients should contact the clinic directly; they will then be triaged by a member of the clinical team which may result in an appointment date and time to attend for a blood test and / or ultrasound scan.
Patients must call to make an appointment even if they have been referred by a healthcare professional.
Attendance at the Early Pregnancy Clinic is by appointment only.
Telephone: 0151 2904 356
Family Nurse Partnership
Giving information and advice to mothers aged 19 and under.
Maternity & Gynaecology
To achieve women’s expectations the service aims to offer a friendly, supportive and safe service for women, their partners, babies and their families. They believe in promoting normality in pregnancy and labour and strive to maximise one to one care during labour, promotion of skin to skin and breastfeeding.
Telephone: 0151 4261600
NWBH Musculoskeletal Service
North West Boroughs Healthcare NHS musculoskeletal service provide physical activity advice and support for a patients with joint and muscle conditions.
Please speak to your GP to arrange an appointment with the service or you can self refer.
Get It On
The Sexual Health Clinic (GUM) is based in St Helens Hospital. It offers an outpatient service to both self-referred patients and patients referred by their doctor. They provide a free and confidential service. This clinic provides screening and treatment for sexually transmitted infections.
Telephone: 01744 646482
Spectrum Sexual Health Wigan and Leigh
Spectrum Community Health CIC delivers a range of care in the general community on behalf of the NHS and other partners. The Wigan and Leigh sexual health clinics by appointment or drop-in.
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Sexual Health Helpline
The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.
Telephone: 0300 123 7123
Ready to Stop Smoking
Stopping smoking isn’t easy, but when you see the drastic improvements to your life and health, you’ll want to set your action plan going as quickly as you can and the Stop Smoking Service can help make your journey easier.
Telephone: 0800 3 247 111
Healthy Routes - Stop Smoking Wigan
Even if you are a casual smoker, heavy smoker, pregnant, young or old, have smoked for a long time or have tried to stop before but have gone back to smoking, Healthy Routes can help you.
Telephone: 01942 489012
Quit with help
Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.
New Community Service to Support St Helens Veterans
Caring Connections offers counselling, CBT, therapy and physical activity programmes. Services are free to veterans and their families.
Telephone: 0151 289 2761
The Royal British Legion
Care and support for all members of the British Armed Forces past/present, and their families.
Telephone: 08088 028 080
Fit4All, delivered by ABL Health, is a family weight management service for children and young people aged 4-18 and concerned about their weight and their families. Offered over 12 months, the programme encourages children, young people and their families to make healthy and sustainable behaviour changes.
Telephone: 01744 778 359
Nutrition and Dietetics Service
Community dietitians who provide a highly specialised service for adults and children who need nutritional advice and support for a range of conditions. Please speak to your GP to arrange an appointment with the service.
St Helens Healthy Living Team
St Helens Healthy Living Team are a passionate, committed team who are dedicated to local people in St Helens. Always with the client at the heart of service delivery, the teams strive to help and support people to make positive lifestyle changes that will result in long, happy and healthy life.
Telephone: 0300 300 0103
The Specialist Weight Management Service
The Specialist Weight Management Service (SWMS) is an NHS weight loss service available to those with a Body Mass Index (BMI) of 40 kg/m2 and above or 35kg/m2 with associated health conditions such as Type 2 diabetes, high blood pressure or high cholesterol.
Telephone: 01942 483370
Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool