Help us to help you in the safest possible way during the Coronavirus outbreak.
We have been asked by the CCG to suspend on-line booking of appointments. All appointments have been changed to telephone slots. Appointments must be booked by calling the practice. Front desk staff will be telephone triaging all requests for appointments to ensure nobody at risk enters the practice building.
Please make sure we have the correct telephone number for you. Please answer your phone (bearing in mind all NHS phones will come up as a blocked number). If after speaking to you we decide we need to see you, we can give you a time to attend. If we can get as much information ‘up front’ before attending, we can limit the time you are in the building. Please be available and local at the time of the telephone call in case you need to come in.
We all have a duty to minimise the risks to ourselves and others and your cooperation and understanding is greatly appreciated.
We plan to ‘go live’ with eEonsult on Monday 16th March. This will be a big learning curve for all of us. There are bound to be teething problems and patience will be required on both sides. For those without internet access, do not worry – simply telephone the practice as above. There will be a banner on the website to enter into the eCconsult section. I am hoping it will be self-explanatory. This can be accessed to the left of the home screen or through the consultation room.
All appointment requests will be triaged through e-consult (you fill in on-line) or by telephone assessment if you do not have internet access. I have no doubt this will be frustrating but hopefully it will improve access for those who need to be seen and enable more patients to be managed remotely (i.e. not face to face). It is in everyone’s interest to minimise the corona virus risk and the potential fall-out from a large outbreak.
Those with pre-existing appointments will be sent a text message to answer questions regarding your corona virus risk. This only works on smart phones. If you answer ‘yes’ to any of the three questions, you will then be prompted for further information. It might not be possible to see you at your appointment time but after surgery has ended so you can be seen in an isolation area.
Please limit the amount of time you spend in the building. Please try to attend at your appointment time and not half an hour earlier. This will help reduce the numbers we might need to contact trace should a patient be positive for Covid-19.
Please try not to panic. Wash hands regularly with soap and hot water and do not touch your face.
Electronic Prescribing System
Many of you have already nominated a preferred pharmacy to get your prescriptions sent directly electronically. Would those who have not nominated a pharmacy please consider doing so now at www.kennethmacraemedicalcentre.co.uk/electronic-prescription-service/
This again will reduce footfall into the practice.